RETURNS
Our policy lasts 14 days. If more than 14 days have gone by since your purchase, unfortunately we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging.
To complete your return, we require a receipt or proof of purchase.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also let you know whether your refund is approved or declined.
If approved, your refund will be processed, and your credit card or original payment method will be automatically credited within a few days.
The amount refunded will correspond to the value of the products.
The cost of delivery, as well as the cost of packaging, is not refundable.
Delayed or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next, contact your bank. There is often a processing time before a refund is posted.
If you've done all of these steps and still haven't received your refund, please contact us at cryptosafefr@gmail.com.
Sale or promotional items (if applicable)
Only regular-priced items are refundable. Unfortunately, sale or promotional items are not.
Exchanges (if applicable)
We only replace items that are initially defective or damaged. If you need to replace yours with the same item, please email us at cryptosafefr@gmail.com or to contact@cryptosafefr.com
Shipping
We are located in France, to return your product, you must send us an email so that we can validate the return.
You are responsible for the shipping costs associated with returning your item. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted.
Depending on where you live, the time it may take for you to receive your exchanged product may vary.
If you are shipping an item over €75, we recommend using a trackable shipping service or insuring your shipment. We do not guarantee that we will receive the returned item.
